When your customers come to your support site to install
a trouble ticket, they can search your knowledge base to see if you have
already answered their question for someone else.
When your user logs into look at your knowledge base the
top 5 most asked questions come up for them to see.
Each trouble ticket is assigned a number.
You can search your tickets by ticket number or key word to
find previous answers you have provided.
You can ban IPs to keep abusive users out.
You can choose to be notifed via email and change
the email address each time a ticket is put into the system.
You can turn on or off the knowledge base.
You can put a header and footer of anything you like on the main page
of your trouble ticket system.
You can add, delete, and edit your knowlege base for your users.
You can allow other people to become techs for you and access your admin section to help
you handle your customer support and trouble tickets. You easily give
them their own username and password, and can easily delete it.
BIG ONE HERE - We have installed an escalate button so that if you cannot answer
a ticket from one of your users you simply click the escalate button, and
we provide the answer and send it back to you. You then put the answer
in your clients ticket. This keeps us hidden from your clients.
You are allowed to resell this ticket system to other people. They can use it
for any industry they like. If it is an industry you know about, (such as being an ISP), you can
offer to let them use an escalate button so you can help them in the back ground also.
Your cost per month is $15.00 for the 1st to 25th systems you sell and drops to $12.00 per
month for any systems over that.
If you resell the ticket system you can log in your time on each ticket, and a billing report
will tell you how much time each client has cost you. You can then choose to bill by the hour
if you like. Imagine how great this would be for someone that has finally figured out the perfect way
to sell mush pies on the internet. They could offer other people to buy the ticket system with an
escalate button to ask about the mush pie business. The person offering the advice could charge
by the hour and add extra income to their business.
You may have this wonderful ticket system installed on your
custom made website. Using this system seamlessly
connects you into our support system for much easier and quicker answers when
you need them. You may still come to our ticket system or chat room for support,
but you will find it is much easier and saves you much time getting the help
you need, and your time will become very valuable to you as you get more and
more clients.
You may resell this ticket system to other clients and have them escalate
up to you.
Imagine finding 10 people that want to sell website hosting. You offer
them a ticket system and wholesale prices on websites. You could easily
charge them $35.00 per month for the ticket system and your personal support
and mark up your costs of webhosting by 50% to resell to them.
You will notice that you can submit a trouble ticket to us for help. When you do you
will receive an email with a URL for you to use to communicate on that ticket until
it is resolved. (You get the email the first time we respond to the ticket).
This is part of the standard support we offer you.